The message "Could not contact update.ecessa.com" usually means that DNS resolvers are not set. The DNS servers that the Ecessa device should use are set on the Configure Services page in the web interface. Enter at least one DNS server so that hostnames such as update.ecessa.com can be resolved.
The following is a list of public DNS servers that are commonly used:
8.8.8.8
8.8.4.4
4.2.2.2
208.67.220.220
208.67.222.222
156.154.70.1
156.154.71.1
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