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Could not contact update.ecessa.com


Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.
Please note that as of Jan 3rd, 2025, support tickets will be handled by OneNet Global Support team. Please see OneNet Global Support Portal - End User Instructions for guided information on how to use the OneNet Global ticketing system.

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The message "Could not contact update.ecessa.com" usually means that DNS resolvers are not set.  The DNS servers that the Ecessa device should use are set on the Configure Services page in the web interface.  Enter at least one DNS server so that hostnames such as update.ecessa.com can be resolved.

dnsresolvers.png

The following is a list of public DNS servers that are commonly used:

8.8.8.8

8.8.4.4

4.2.2.2

208.67.220.220

208.67.222.222

156.154.70.1

156.154.71.1

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