Virtual Machine Licensing Requirements

Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.

See Ecessa's full line of products and solutions

This document describes the licensing requirements of using Ecessa virtual machine products.  Virtual machines will be disabled if they do not meet these requirements.


  • The virtual machine product is only licensed for use while there is an active Service Level Agreement for that serial number.
  • The virtual machine product must be able to communicate with Ecessa's licensing service over the public Internet.
  • Duplication of virtual machines is not permitted except for backup purposes.

Service Level Agreement

A Service Level Agreement (SLA) will initially be purchased with the virtual machine product for a period of time.  If the SLA for a serial number is allowed to expire the virtual machine using that serial number will be permanently disabled after a countdown timer expires.  Alerts about upcoming SLA expirations will be emailed from the Ecessa Insight cloud platform and a warning message will display in the devices web interface.

Internet Connectivity to Licensing Services

Virtual machines must maintain an Internet connection to Ecessa's cloud platform for licensing purposes. The IP addresses that may be accessed are contained in the hostname  License and SLA status is checked once per day.  If a check is not able to complete a countdown timer will begin and the virtual machine will become locked and configuration changes will no longer be possible.


The licensing service records a unique identifier in each virtual machine product to prevent duplication.  If duplication is detected the duplicate virtual machine will be permanently disabled.  Backups of virtual machine images are allowed but duplicate instances should not be run concurrently or duplication will be detected.  Frequently switching between two duplicate copies, even if only one is run at a time, will also cause duplication to be detected and the duplicate copies to be disabled.



Was this article helpful?
1 out of 1 found this helpful
Have more questions? Submit a request


Article is closed for comments.