Add An Ecessa Device To Insight Cloud
- Go to the live device and enable Cloud View feature
- Add the site in the interface
- Go to https://cloud.ecessa.com and login
- Select 'Sites' from the navigation bar
- Optionally select the group you wish to add to
- Click 'Add Site' and fill out the form
- The Ecessa Cloud will contact the live device to ensure user has access
Troubleshooting
General
- Monitoring for a site is reporting N/A
- Verify the Management Access List settings as shown in Preparing for the Ecessa Cloud
- If the site was just added it may take several minutes for the monitoring to start
- Not able to go to the live site
- Verify the Management Access List settings as shown in Preparing for the Ecessa Cloud
Viewing a Site
- Received the message "The configuration has not been pushed up yet"
- The device has not yet pushed the configuration
- Go through Creating a Cloud Configuration on the Ecessa appliance
- Received the message "SNMP Monitoring settings are not setup properly"
Adding a Site
- Received the message "Please configure this cloud url to point to ...."
- The Cloud was not able to set the cloud URL on the live device
- Go through Creating a Cloud Configuration on the Ecessa appliance
- Received the message "Monitoring was not enabled because SNMP was already enabled on the device"
- The live device already has SNMP enabled. In order for the cloud to monitor your device SNMP has to be configured for it.
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