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Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.
Please note that as of Jan 3rd, 2025, support tickets will be handled by OneNet Global Support team. Please see OneNet Global Support Portal - End User Instructions for guided information on how to use the OneNet Global ticketing system.

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To check for updates click on Update Software in the web interface.  A list of available versions will be displayed.  Clicking the radio button next to a version will display update notes which describe the changes in that update.  Usually it is preferable to use the newest version of the software, however, before updating, it is important to read the notes.  Contact Ecessa Technical Support if you have questions.

To apply an update select the version you wish to install and click the “Update Software” button.  After the update downloads and installs the device will automatically reboot.

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