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How to use the Ping Utility

Ecessa’s built in ping utility makes it easy to troubleshoot network connectivity issues. The ping utility can be used to troubleshoot a number of network issues from connection to the internet, to DNS resolution, to checking the status of services on the LAN.  The utility can be accessed through the web interface by navigating to “Diagnostics” under the Utilities menu and then clicking on the “Ping” tab.

 

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First, in the “Host to Ping” section, enter the IP address or fully qualified domain name for the host that you wish to test to.  Select a source interface to send the pings out on (pings can be directed towards any LAN or WAN interface).  Under the “Timeout” pull down select how many seconds to wait for replies (minimum is 1 and maximum is 8). 

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The interface also contains three checkboxes that can be used to expand ping functionality.  The IPv6 checkbox allows an IPv6 address to be used in the host to ping section.  Discover MTU is a useful way to determine the maximum packet size allowed on any given line; in order to use this feature, a WAN or LAN line must be explicitly selected.  TCP changes protocols from ICMP to TCP and allows the user to specify a port to test on.  This feature is useful when testing to a specific service or when ICMP is blocked. 

 For each Ping test run statistics are captured and displayed in real-time.  After entering the desired host to ping and preferences, use the Execute button to begin pinging.  Pinging will continue running until the Stop button is pressed.

 

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 The statistics displayed show how many packets have been transmitted, how many have been received, the percentage of packets that did not return, the minimum response time (in milliseconds), the maximum response time (in milliseconds) and the average response time (in milliseconds).  At the bottom of the page a running list of each packet sent and its status is displayed.  Pressing the Clear button, resets this list along with the statistics. 

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