Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.
End users of Ecessa products have full control of managing the usernames and passwords of accounts that will have access to their Ecessa device, allowing them to lock-out any third-party, non-employee to the system without sacrificing performance.
End users of Ecessa products have full control over which network management interfaces will be available and to whom they are available.
Each network management interface may be individually configured to be available from the WAN, only from the LAN, or not available at all.
Access to network management interfaces may be restricted to only connections that come from trusted IP addresses defined in a Management Access List.
Ecessa products maintain an Access log that records each connection to a network management port. The logged information includes the date, time, interface used, username used, the source IP of the connection, and whether the login succeeded or failed.
Ecessa products maintain an Audit log that records each time a configuration change is made. The logged information includes the date, time, user, source IP of the users connection, and the feature that was changed.
Ecessa log messages may be automatically exported to an external server as they are created for external monitoring and retention.
Any information submitted to Ecessa Support orally, by email, or through the Customer Support Portal may be retained in Ecessa’s customer support software platform.
Ecessa Insight is an optional service that will automatically store Ecessa product configuration information and log data.
Ecessa Insight+ is an optional service that requires Ecessa Support to store the end users ISP account information.
Security of stored data
Stored customer data is encrypted at rest and access to stored customer data is encrypted via industry best-practices HTTPS and Transport Layer Security (TLS).
Access to stored data in systems used by Ecessa Support is granted by Ecessa based on job roles and responsibilities. Access is provisioned from a central repository that is subject to approval processes and enforces strong password policies.