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Monitoring Alerts


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Monitoring alerts will notify a user of events such as a WAN being down.  Alerts can be sent via email, SMS message, or both.  To configure Monitoring Alerts from the Ecessa Insight dashboard click on your username and then Alerts.

user_preferences.png

The Monitoring Alerts option selects whether a user will receive alerts or not.  Selecting None will disable alerts and selecting All will enable sending alerts

The Alerts Delivery option selects how alerts will be delivered.  The options are Email, SMS, or Both.

The Alert Expiration option configures how many days user alerts will be saved and viewable in Ecessa Insight.  Some alerts, such as VM notifications, do not expire.

Alerts are configurable to control how many will be sent in an Alert Time Period.  During the Alert Time Period there will only be the number of alerts sent for each type as set for Maximum critical alerts, Maximum warning alerts, and Maximum informational alerts.  Additional alerts of each type will not be sent to the user but will be displayed on the Ecessa Insight dashboard.

Critical alerts consist of the following events:

  • WAN down
  • VPN down
  • DNS down
  • WAN Virtualization site down
  • Site down

Warning alerts consist of the following events:

  • WAN Virtualization site critical

Informational alerts consist of the following events:

  • WAN up
  • VPN up
  • DNS up
  • WAN Virtualization site up
  • Site up
  • WAN becoming spare

 

 

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