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Supported Software Versions


Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.
Please note that as of Jan 3rd, 2025, support tickets will be handled by OneNet Global Support team. Please see OneNet Global Support Portal - End User Instructions for guided information on how to use the OneNet Global ticketing system.

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The currently supported releases are:

- 11.1.2 - GENERAL DEPLOYMENT - The "General Deployment" release is a supported software version that has been in use for longer than the latest release. 

- 12.1.1 - LATEST - The "Latest" release is the newest software release with additional features and the latest bug fixes and security updates.

- 8.4.28 - Software for legacy devices.  This release is the final update to this series of software.  All customers are encouraged to upgrade equipment to take advantage of improvements and enhancements developed for the current releases.

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