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Hours & Availability

Business Hours

Technical support is available during the normal business hours of Monday through Friday 7AM to 6:30PM CST.  During this time Technical Support can be reached by calling 763.694.8875, calling toll-free 866.510.5562, submitting a ticket via support.ecessa.com, or by emailing help@ecessa.com  An active Service Level Agreement is required to receive technical support.

After Hours Support

After hours support is available for urgent issues to customers with an active 24x7 Service Level Agreement.  After hours support is only available by calling 763.694.8875 or toll-free 866.510.5562.  Messages left after hours will be returned as soon as possible by the on-call engineer, typically within 1 hour.

2017 Holiday Schedule

Technical Support will only be available as "after hours support" on the following days:

  • January 2 
  • May 29
  • July 3 & 4 
  • September 1 
  • September 4 
  • November 23 & 24 
  • December 25 & 26 

2018 Holiday Schedule

Technical Support will only be available as "after hours support" on the following days:

  • January 1 
  • May 28
  • July 4 & 5
  • September 3 
  • November 22 & 23
  • December 24 & 25

 

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