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Pre-Configuration Worksheet


Welcome to Ecessa Support, we have a variety of technical information and tools for a variety of solutions. If you aren't finding a solution, or would like to talk to a technical support team member, please call 800-669-6242.
Please note that as of Jan 3rd, 2025, support tickets will be handled by OneNet Global Support team. Please see OneNet Global Support Portal - End User Instructions for guided information on how to use the OneNet Global ticketing system.

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Completing this worksheet is the first step in our Pre-Configuration Process.  This worksheet will help you collect basic network information that will be needed while configuring your Ecessa device. Please include this completed worksheet with any support requests for a new installation.

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